These Terms & Conditions govern the services provided by Genstar Contracting Services, LLC, doing business as Genstar Home Services (“Genstar,” “we,” “us,” or “our”), and your use of our website. By requesting service from us or using this website, you agree to these terms.
Our Services
Genstar provides heating and air conditioning repair and replacement, and apartment make-ready services — including unit turns, painting, flooring, carpentry, and cleaning — in the greater Richmond, Virginia area. The specific work for each job is described in the written scope or estimate for that job.
Estimates and Approval
We provide a written scope and price before work begins, and we start work only after you approve it. If conditions found during a job change what is needed, we will explain the change and get your approval before doing additional work.
Scheduling and Access
Appointments are scheduled for an agreed date and arrival window. You are responsible for providing our team safe access to the property and the equipment or areas to be serviced.
Payment
Payment is due as stated on your invoice. Where financing is offered, it is provided by a third-party financing provider and is subject to that provider’s separate terms and approval.
Warranties
New HVAC equipment we install carries the manufacturer’s warranty, and we register that warranty for you as a standard step of every replacement. If you have a concern about work we performed, contact us and we will review it with you.
Website Use
The content on this website is provided for general information about our services. Prices, offers, and availability shown online may change and are confirmed in the written scope for your job.
SMS Terms
Program. When you provide your mobile number to Genstar Contracting Services, LLC, you agree to receive text message alerts and service communications from Genstar Contracting Services, LLC, sent from (804) 885-9078. These messages include appointment confirmations and reminders, job status updates, service follow-ups, and internal work-order alerts for our own team members.
Message frequency. Message frequency varies based on your service activity.
Costs. Depending on your mobile plan, message and data rates may apply. Genstar does not charge a separate fee for these text messages.
Opt out. Reply STOP to opt out of text messages at any time. After you reply STOP, you will receive one final confirmation message and no further texts.
Help. Reply HELP for help, or contact us at (804) 500-0878 or contactus@genstarhvac.com.
Consent. Consent to receive text messages is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages. How we handle your information is described in our Privacy Policy.
Changes to These Terms
If we update these Terms & Conditions, we will post the revised version on this page with a new effective date.
Contact Us
Genstar Contracting Services, LLC
PO Box 1, Manquin, VA 23106
Phone: (804) 500-0878
Email: contactus@genstarhvac.com