Heating Repair in Richmond, VA — Furnaces & Heat Pumps

Heating Problems We Fix

No heat at all — ignition failures, tripped safeties, and control problems can shut a furnace down cold.

Heat pump blowing cool air — sometimes it is a normal defrost cycle — sometimes it is a reversing valve or refrigerant problem. We can tell the difference.

Aux heat running constantly — if the backup heat never lets up, the heat pump is not doing its job and the power bill shows it.

Short cycling — on-off-on-off heating wears equipment and leaves the house chilly between cycles.

Cold rooms — duct and airflow problems leave parts of the house behind even when the system runs.

Odd smells at startup — a dusty burn-off smell in fall is normal once; persistent or sharp smells are not.

How We Handle It

Diagnose firstWe test ignition, airflow, and controls to find the real failure.

Explain it plainlyWhat broke, why, and what the repair involves — in normal words.

Approve the scopeThe work is agreed in writing before we start.

Repair & testHeat verified across the house before we leave.

What Is Included

Furnaces & heat pumps — both fuel types, all major brands of residential equipment.

Root-cause diagnostics — we fix the cause, not just the error code.

Honest replacement guidance — if an old furnace is done, we show you why and what a replacement involves.

Warranty-registered replacements — new systems installed by Genstar get their manufacturer warranty registered, every time.

No Heat? Do Not Wait It Out.

A cold house gets colder. Call and tell us what the system is doing — no-heat calls go to the top of our list.

📞 Call (804) 500-0878 Request Service

Questions, Answered

Why is my heat pump blowing cool air in winter?

Heat pumps periodically run a defrost cycle that can make the air feel cool for a few minutes — that is normal. If the air stays cool, the house keeps losing temperature, or the aux heat runs nonstop, something is wrong: refrigerant, the reversing valve, or the outdoor unit's defrost controls are common causes.

My furnace starts, then shuts off after a minute. What is that?

That is short cycling, and common causes include a dirty flame sensor, overheating from restricted airflow, or a failing control. It will not fix itself, and it is hard on the equipment — worth a diagnostic.

Is it safe to run a furnace that smells like burning?

A brief dusty smell at the first start of the season is usually just dust burning off. A persistent burning, electrical, or gas smell is different — turn the system off and call. If you smell gas, leave the house and call your gas utility first.

Do you repair both furnaces and heat pumps?

Yes. Much of the Richmond area heats with one or the other — plenty of homes have both in a dual-fuel setup — and we service all of them.

Keep Exploring

AC Repair · HVAC Replacement · Multifamily HVAC · Chesterfield Area Page