Genstar Contracting Services, LLC, doing business as Genstar Home Services (“Genstar,” “we,” “us,” or “our”), provides heating, cooling, and apartment make-ready services in the greater Richmond, Virginia area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect the information needed to schedule, perform, and bill for our services:
- Contact details — your name, phone number, email address, and mailing address.
- Service addresses — the property address where work is performed, and property details relevant to the job.
- Job and service information — service requests, appointment history, work performed, invoices, and photos of work areas that you share with us or that our technicians take to document a job.
- Communications — records of calls, text messages, and emails between you and our office.
- Website information — basic technical details when you visit our website, such as pages visited and browser or device type.
How We Use Your Information
- Scheduling and dispatching service visits.
- Performing and documenting the work you requested.
- Billing, invoicing, and payment processing.
- Service communications — appointment confirmations and reminders, job status updates, and follow-ups about your service.
- Internal operations, including coordinating our own team members on work orders.
- Meeting our legal, accounting, and record-keeping obligations.
We do not sell your personal information.
SMS / Text Messaging
If you give us a mobile phone number, we may use it to send text messages connected to your service — such as scheduling messages, appointment reminders, and job status updates. Our team also uses text messaging internally: work-order alerts we receive are forwarded by text to our own staff members so that no work order is missed.
Message frequency varies, and message and data rates may apply depending on your mobile plan. You can opt out of text messages at any time by replying STOP, and reply HELP for help. See our Terms & Conditions for the full SMS Terms.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Phone numbers collected for text messaging are used only for the service and internal communications described above.
How We Share Information
We share information only as needed to run our business: with the software and service providers that support our scheduling, communication, and billing; with payment processors when you pay an invoice; and when required by law. These providers may use the information only to provide their services to us.
Data Security and Retention
We use reasonable administrative and technical measures to protect the information we hold. We keep service and billing records for as long as needed to provide service and to meet legal and accounting requirements.
Your Choices
You may contact us at any time to update or correct your contact information, or to opt out of text messages by replying STOP to any message.
Changes to This Policy
If we update this Privacy Policy, we will post the revised version on this page with a new effective date.
Contact Us
Genstar Contracting Services, LLC
PO Box 1, Manquin, VA 23106
Phone: (804) 500-0878
Email: contactus@genstarhvac.com